Avada Festival
Avada Festival

FAQ

FAQ2021-07-01T20:33:08-04:00

Here are things we’re asked all the time…

and some other stuff we thought you may like to know.

I think I left my credit card last night…2022-01-25T14:47:21-05:00

Credit cards left overnight will be kept at the venue for two weeks, after two weeks they will be destroyed. Cards can be picked up daily on the deck beginning at 4 pm. A 20% gratuity will be added to any tab left open overnight.

What time will the headliner start, what time will they finish?2021-07-01T18:26:56-04:00

Short answer: The door time listed on the website is when we begin to let people in the venue, show time is when we anticipate the opener will take the stage. This is a tricky thing, friends. The general rule is; doors open – people come in, grab a cold refreshing beverage or a bite to eat, socialize with friends, post a selfie on Instagram, and an hour or so later the opener takes the stage. The opening act normally plays anywhere from 45 minutes to an hour and soon after the headliner comes on. We print out a handy little schedule nightly and post it at the front door and around the venue, but it’s still just an estimate. Remember, you’re here to experience something special, so resist the urge to check the time every 2 minutes and let your proverbial hair down. Many of these bands have traveled from far and wide to come spend the evening with you. There may be a hiccup along the way. Some bands will play for 90 minutes others would play until 4 in the morning if we could let them, but everyone must be finished by 1:30 am – that gives you plenty of time to close out your tab and use the restroom before you responsibly make your way home. Rest assured we’ll try to stick to the posted door and show times as much as humanly possible.

How can I purchase tickets? Is the show going to sell out?2022-01-26T10:42:12-05:00

We do not currently have an on-site box office; MEANING no in-person or over-the-phone ticket sales. Advance and Day-of tickets can be purchased online through www.charlestonpourhouse.com, click on the link to the show, then click on the big yellow “GET TICKETS” button. Advance tickets must be purchased online. Tickets will be sold at the door for shows unless the show is SOLD OUT. Follow us on social for low-ticket alerts!

I ordered my tickets online but don’t have a printer…2022-01-26T10:57:33-05:00

Please be ready to provide us with the full name of the ticket purchaser, the email address associated with the order, and the confirmation number AT THE DOOR of the event. Or just pull up your tickets on your smartphone, that’s cool too.

What is your refund or cancellation policy?2021-07-01T18:32:08-04:00

All ticket sales are final. No refunds or exchanges unless a show is cancelled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. We’re kind of like the postal service– “neither snow, nor rain, nor heat, nor gloom of night.” If a show is cancelled for any reason, we will update the website and email ticket purchasers to indicate whether the show will be rescheduled or whether refunds will be issued.

What types of payment does Charleston Pour House accept?2022-01-25T14:45:34-05:00

Advance online purchases can be made with any major credit card. Ticket purchases at the door are CASH ONLY. We do have an ATM on site, but as any live music attendee knows – it’s always best to come prepared. The bars accept cash and all major credit cards.

How old do you have to be to attend Charleston Pour House shows?2022-03-10T19:04:40-05:00

DECK SHOWS are open to the public. Kids of all ages accompanied by a parent are welcome unless the website indicates otherwise. We do host kid-centric events on the deck periodically. Under 21 will be charged an additional $5 minimum on top of the ticket price at the door. See below for underage ticketing information.

KID TICKET POLICY

6 and under : Free!

Ages 6-12 : Ticket not required, $5 surcharge required at the door.

Ages 13+ : Ticket required + $5 surcharge at the door.

MAIN STAGE, Inside shows are all 21+ unless otherwise noted on the specific show. 21 and under may enter only if accompanied by a parent. Under 21 will be charged an additional $5 surcharge on top of the ticket price.

Wednesdays are 21+ regardless of Deck or Main stage.

Do I need ID to enter the venue?2022-01-25T14:41:11-05:00

Yes. “Even if I’m under 21 and just coming to the show and not drinking?” Still, yes. In compliance with SC laws, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age – who is not accompanied by a parent – will not be admitted to the venue.

Can I bring my dog?2022-01-25T14:40:04-05:00

Dogs are welcome on the deck before 9 pm, every day except WEDNESDAY, as long as the dog is friendly and on a leash. You are responsible for cleaning up after your dog and for your dog’s behavior.

Does The Charleston Pour House have seating?2022-01-25T14:38:19-05:00

Our inside main shows are standing room only. Occasionally, we will host a comedy show or intimate show and will provide seats. This will be indicated on the website. Patrons with special needs should email anna@charlestonpourhouse.com in advance to make arrangements.

Is The Charleston Pour House ADA Accessible?2022-01-25T14:37:36-05:00

We offer accessible accommodations to patrons with ADA requirements. Our venue, the deck, and the outside bathrooms are fully accessible. The majority of our events are general admission; therefore, there are not specific ADA ticketing options.

There are two ADA parking spaces – one on each side of the main venue entrance.

If you have special requests, simply ask our staff once you arrive or email us at anna@charlestonpourhouse.com and we will be glad to assist you.

What is NOT allowed at The Charleston Pour House?2022-01-25T14:36:52-05:00

Items such as pocket knives, pepper spray, flasks, outside food and drinks or anything that could be considered dangerous or illegal will not be allowed in the building. If you are found in possession of outside alcohol, drugs, or weapons you will be escorted from the building immediately. Purses and bags will be searched prior to entry.

Does the venue allow for re-entry?2021-07-01T18:40:19-04:00

If you are under 21 or treated as a non-drinking patron, you will not be allowed re-entry. No exceptions.

In most cases, re-entry is allowed for patrons 21+. Either your wristband or hand stamp will be required for re-entry. Alcohol is not allowed outside the doors of the venue/deck.

Is smoking allowed?2022-01-25T14:35:19-05:00

Smoking inside is prohibited in Charleston County. This includes e-cigarettes. No e-cigarettes are allowed inside the venue. Smoking cigarettes and e-cigarettes are allowed on the deck. Smoking of any illegal substance will result in your immediate expulsion from the venue.

What are the policies regarding photo / video / audio?2021-07-01T18:43:00-04:00

Recording policies are at the bands’ discretion and change daily. Professional cameras with a removable lens are not allowed without an approved photo pass. Flash photography is never allowed inside. Per event, the Photo Policy will be posted on our front door stating what is permitted.

How do I get a photo pass or schedule an interview with the band?2021-07-01T18:43:32-04:00

For media credential requests, contact marketing@charlestonpourhouse.com.

Is there a Lost and Found?2021-07-01T18:44:04-04:00

Yes, please stop by the venue when we are open and describe the item you are looking for to the bartender who can check our lost and found. (Deck opens at 4pm every day.)

Where is the venue located?2021-07-01T18:44:49-04:00

1977 Maybank Highway, Charleston, SC 29412. We’re located directly across the street from The Terrace Theater on James Island. Please refer to our Location page for driving directions.

Is parking available?2022-01-25T14:33:00-05:00

Yes, we have a free parking lot in the front of the building and the back of the building. The spaces behind and adjacent to the old Brysons shop are pay to park, follow the sign instructions. If you must leave your vehicle overnight, please make sure it is in The Charleston Pour House parking lot and pick it up by 10 am the next day (when deliveries begin). Park at your own risk.

Alternative ways to get to The Charleston Pour House?2021-07-01T18:46:07-04:00

Cab, Uber, bike – yes, there is a bike rack, or CARTA (if you’re coming early). If you live in Riverland Terrace or surrounding neighborhoods we would also recommend: your own two feet, skateboard, rollerblades, hoverboard, Segway, golf cart, and on really rainy days a paddleboard.

Here are a list of Cab Companies that regularly service Pour House patrons:

Yellow Cab of Charleston
843.577.6565

Richard – Our go to guy
843.302.9462

Charleston Green Taxi
843.819.0846

Does the venue offer food?2022-01-25T14:28:34-05:00

Adjacent to The Charleston Pour House is Kwei Fei Sichuan cuisine. For a more casual, quick bite, Root Note in the deck container serves up tacos, burgers, and bowls.

Does The Pour House have a newsletter?2022-01-26T10:53:00-05:00

YES! Subscribe below.

When do you announce shows?2022-01-26T10:50:05-05:00

All new shows are announced and updated on our website, Instagram, Facebook, and Twitter. We announce shows daily so follow us on social media for the most up-to-date info.

In the Pour House container
7 days a week @ 5pm
IG: @rootnotefood

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